Customer service

Terms & Conditions

Last updated: November 2026

These terms apply when you use nomadiq.com.au or buy from us. By placing an order you agree to them, so please read them before you buy.

1. About us

This website is operated by Notchka Pty Ltd (ABN 34 130 475 080), trading as nomadiQ Australia, 13 Colray Avenue, Osborne Park WA 6017. In these terms, “we”, “us” and “our” mean nomadiQ Australia.

2. Products and pricing

• All prices are in Australian dollars and include GST.
• Shipping costs are shown at checkout before you pay.
• We do our best to describe and photograph our products accurately, but colours can look slightly different on different screens.
• If a product is listed at an obviously incorrect price because of an error, we may cancel the order and refund you in full.
• Sale prices and discount codes apply for the stated period only and can’t be applied to past orders. Unless stated otherwise, only one discount code can be used per order, and the first-order newsletter discount is limited to one per customer.

3. Orders

• Your order is an offer to buy. We accept it when we dispatch your goods.
• We may decline or cancel an order (for example, if an item is out of stock or we can’t verify payment). If we do, we’ll refund any amount you’ve paid.
• Items marked as available for backorder will be dispatched as soon as stock arrives. We’ll let you know if there’s a delay.

4. Payment

We accept the payment methods shown at checkout, including Afterpay. Payments are processed securely by our payment providers, and we don’t store your full card details. If you use Afterpay, their own terms also apply.

5. Shipping

We ship within Australia only. Dispatch and delivery times are set out on our Shipping & Returns page. Delivery times are estimates and can be affected by things outside our control. Once your order is delivered to the address you gave us, it’s your responsibility.

6. Returns, refunds and warranty

Our Shipping & Returns page explains how to report damaged items and return products, and our Warranty page explains our manufacturer’s warranty.

7. Safe use of our products

• Always read and follow the user manual supplied with your product.
• Our gas BBQ and Stove are for outdoor use only, in a well-ventilated area. Never use them indoors, in a tent or in an enclosed space.
• Only use compatible gas cylinders and fittings, and check connections for leaks before lighting.
• Don’t modify our products or use parts that aren’t made for them.

8. Liability

To the extent permitted by law (including the Australian Consumer Law), we aren’t liable for loss or damage caused by misuse of our products, use contrary to the user manual, or normal wear and tear. Nothing in these terms excludes or limits any right you have under the Australian Consumer Law that can’t be excluded.

9. Using our website

• All content on this website, including text, photos, videos and logos, belongs to nomadiQ or our licensors. Please don’t copy or reuse it without our permission.
• Links to other websites (such as retailers selling gas cylinders) are for convenience. We aren’t responsible for their content.

10. Privacy

We handle your personal information in line with our Privacy Policy.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

12. Governing law

These terms are governed by the laws of Western Australia, and you and we submit to the courts of Western Australia.

Contact us

Questions about these terms? Email hello@nomadiq.com.au or call (08) 9443 3266, Monday to Friday, 8:30am – 5:00pm (AWST).