Customer service
Shipping & Returns
Everything you need to know about getting your nomadiQ to your door, and what to do if something isn’t right.
Shipping
- We ship Australia-wide from our Perth warehouse with Australia Post.
- Orders placed before 12pm (AWST), Monday to Friday, are dispatched the same day. Orders placed after 12pm Friday, on weekends or on public holidays are dispatched the next business day.
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- Once your order is on its way, Australia Post will email and text you a tracking link.
Delivery times
| Destination | Business days after dispatch |
|---|---|
| Perth metro | 1–3 |
| Other capital cities | 3–6 |
| Regional and remote areas | Up to 12 |
We currently ship within Australia only.
Damaged or wrong item
If your order arrives damaged, or you’ve received the wrong item, email hello@nomadiq.com.au within 7 days of delivery with your order number and photos of the item and packaging. We’ll sort out a replacement or refund.
Change of mind
We don’t offer change-of-mind returns as standard. If you’ve changed your mind about a purchase, email hello@nomadiq.com.au and we’ll talk through your options.
If we agree to a change-of-mind return, the item must have been bought directly from nomadiq.com.au, be unused and in its original, unmarked packaging with all accessories and documentation, and be sent from an address in Australia. Return postage is paid by the customer.
Returning an item
- Email hello@nomadiq.com.au with your order number to request a Return Authorisation (RA) number.
- Pack the item securely in its original packaging and clearly mark the RA number on the parcel.
- Send it within 14 days of receiving your RA number.
Please don’t send anything back without an RA number. We can’t take responsibility for items lost or damaged in transit without one.
Faulty on arrival
If your product doesn’t work the first time you use it, contact us within 30 days of your invoice date. Once we’ve confirmed the fault, we’ll arrange the return and a replacement at our cost.
For faults that appear later, see our Warranty page.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Contact us
Monday to Friday, 8:30am – 5:00pm (AWST)
Phone: (08) 9443 3266
Email: hello@nomadiq.com.au
13 Colray Avenue, Osborne Park WA 6017
Please don’t send returns to this address without contacting us first.